When what worked before stops working and no one can quite explain why, strategy alone isn't enough.

Organisational Attunement

Impact that emerges when leadership, culture and structure are in tune

The Problem
The old ways are discredited, but the new ways are yet to be written.
What is actually happening
Normative leadership behaviours and organisational structures are not designed for constant complex problem solving.
Why I can help
I spent 18 years helping leaders navigate complex change in extreme environments.
What I do
I help bring purpose-led organisations into attunement so complexity is embraced not avoided.

1: The Story

2: The Pathway

3: The Framework

The Impact Congruence Framework is a diagnostic and developmental model that helps purpose-driven organisations assess how well their Culture, Mindset, Structure & Resourcing, and People are attuned to one another and to their broader identity and purpose.

Curated from the lived experiences, training and skills acquired in the extreme world of humanitarian response and captured in The Record, it places human experience and relational integrity at the centre of organisational health, recognising that in mission-driven contexts, sustainable impact depends on coherence across all four of these interdependent domains.

Click on the labels to discover more

Impact Congruence Framework diagram
Identity & Purpose
Ecosystemic
Leadership
Culture
Mindset
Soulful
Nest
Mutual
Partnerships
People
Structure &
Resourcing
Dynamic
Workforce
Strategic
Learning
& Impact
The Framework

4: The Record

The lived experience behind the frameworks I use

click images to explore more

The Record — Thomas Jepson Lay
Operational leadership under crisis
Somalia famine response 2017
Somalia Famine Response Leadership
Save the Children · 2017–2018 · East Africa
View record
Protection of Civilian site, Juba, December 2013
Protection of Civilian Site Establishment
South Sudan · December 2013
View record
Access negotiations, South Sudan 2014–2015
Negotiating Access Across the Conflict Front Line
South Sudan · 2014–2015
View record
Institutional leadership under complexity
Humanitarian Unit of Governance
Humanitarian Unit (HUG)
East & Southern Africa · 2019–2024 · 14 countries
View record
ESA Regional Strategy Development
Regional Strategy Development
East & Southern Africa · 2024 · 15 countries
View record